Privacy Policy | Premium

At Premiumegy (referred to as "the Store" or "We"), we highly value the privacy of our Gen Z customers. This policy clearly explains how we collect, use, share, and protect your personal information when you visit our online store, make a purchase, or interact with us. By using the Store, you agree to the data collection and use practices described in this policy.

1. Information We Collect

We collect information that you provide directly when using our services. This data helps us process your orders, manage your account, and personalize your shopping experience.

Identification Data: Your full name, email address, and phone number.
Order and Shipping Data: Your full shipping address, city, and postal code (We currently ship across all of Egypt).
Account Data: Your encrypted password used for secure login.

2. How We Use Your Personal Information (Purposes)

We use your data for the following specific objectives:

To Fulfill Transactions: Processing your order, managing your payments, and issuing invoices.
For Delivery: Sharing shipping data with the courier company, Massar, to ensure your product reaches your address.
Security and Fraud Prevention: Monitoring all transactions to prevent potential fraud and protect the security of your data and the Store.
Customer Service: Responding to your inquiries and providing necessary technical support.

3. Payment Data Processing and Security (Paymob)

We place paramount importance on the security of your financial information and use the best standards available in Egypt:

No Direct Storage: We do not store your credit card details or sensitive payment information on our servers.
Trusted Payment Partner: All sensitive payment data is collected and processed entirely by our certified partner, the payment gateway Paymob (Accept).
Security Compliance: We confirm that Paymob is a PCI-DSS Level 1 certified payment gateway (the highest security standard) and uses advanced encryption protocols like SSL to secure all your payment data during transmission and storage.

Note: Please review Paymob's privacy policy directly for more information on their data handling: https://www.paymob.com/en/policy

4. Sharing Information with Third Parties

We will never sell your personal information. However, we do share it with necessary parties to operate the store and deliver the service:

Third Party	Type of Data Shared	Purpose of Sharing
Massar Shipping Company	Name, address, phone number.	Fulfilling product delivery and updating shipping status.
Paymob (Accept)	Name, phone number, order details, payment data (encrypted).	Processing financial transactions and fraud prevention.
Legal Authorities	Specific data as required by law.	Complying with a court order or enforceable legal procedure.

5. User Rights and Data Control

You have the right to control your personal data:

Access and Correction: You can review and modify your personal data through your account settings or by contacting us.
Data Retention: We retain order data for as long as necessary to fulfill your order and to comply with our legal and tax obligations.

6. Minors' Privacy (Individuals Under 18)

The Store is not intended for individuals under the age of 18. If you are under 18, please use the site under the supervision of a parent or guardian.

7. Policy Updates and Contact Information

We may update this policy from time to time. We will post any changes on this page.

For any inquiries or requests regarding your data privacy, please contact us via:

Email: premium.callcentre1@gmail.com
Mailing Address (Headquarters):
First branch: Tanta, 306th Street, Stadium Corniche, Al-Nady Tower.
Second branch: Tanta, Hassan Ibn Thabet Al-Mutawakkil with Ahmed Zaki Ghuraba, next to Mosha Cafe.
Phone Number: +20 10 34368477